Shop Policies

  • SHOP POLICIES

Shipping

Once an item is purchased and the order has been processed it takes approximately 1-2 weeks for all ready made products to be shipped, 2-4 weeks for all made to order products to be shipped, 4-8 weeks for all custom orders to be shipped. Shipping times vary depending on variables such as delays in receiving materials, unforeseen circumstances (illness/family emergency), or issues such as packages being lost, stolen, delayed or damaged in the mail. If one of these variables occur, clients will be emailed or clients can email Mystic Myne Designs with any questions via our Contact Us page. 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. This is especially the case with VAT. Only international custom orders accepted at this time. 

Returns & exchanges

No returns are accepted at this time unless the client would like to have the product remade or exchanged. However, photos must be presented to provide reasoning for the return/exchange to occur, such as if an item is damaged upon arrival or if the client would like to exchange an item of equal value. 

Cancellations

Cancellations: accepted

Request a cancellation: within 24 hours of purchase

Frequently asked questions

International Package Refunds

If an order has already been shipped out, no refunds can be given as the shipping and processing has already been completed and the item cannot be sent back.

Custom and personalized orders

Custom and personalized orders take 4-8 weeks to create once the item has been purchased. Almost everything in my shop is made to order, which means that I will do my best to create the item in question within that time frame allotted.
Payment for custom orders must be paid in full before the item is created and shipped out.

Sizing details

All items that are customized/personalized are tailored to the client's needs. All other pieces are adjustable to fit most if not all sizes.

Care instructions

For waterproof crowns, after use, rinse off with tap water and then pat dry with a soft hand towel.

Care instructions

For waterproof crowns, after use, rinse off with tap water and then pat dry with a soft hand towel.